Privacy policy

DOGWOG Privacy Policy

Last updated: 14 October 2026

At DOGWOG, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit https://dogwog.com, purchase our products, contact us, or interact with our services.

1. Information We Collect

Depending on how you interact with DOGWOG, we may collect the following information.

A. Personal and Contact Details

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Other information you voluntarily provide when contacting us

B. Order and Payment Details

  • Products purchased and order history
  • Order confirmation and transaction status
  • Shipping and delivery information
  • Payment-related information processed through the payment providers available at checkout

Payments are handled through the relevant payment service providers. DOGWOG does not intentionally store your full payment card details.

C. Your Pet’s Details

When you voluntarily share information about your pet, we may collect details such as:

  • Pet’s name
  • Species, such as dog or cat
  • Breed, age, or weight
  • Dietary preferences or supplement-related needs
  • Other information relevant to your product enquiry or customer-service request

We use these details to respond to your enquiries and provide relevant product information or customer support. Providing your pet’s details is optional unless specific information is necessary for a service you request.

Pet information is not a substitute for veterinary assessment. Please consult a qualified veterinarian about your pet’s individual health and supplement needs.

D. Customer Communications

We may retain information you provide when contacting us by email, telephone, social media, or other customer-service channels, including order enquiries, complaints, and replacement requests.

E. Technical and Website Information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include:

  • IP address
  • Browser and device information
  • Website activity and interactions
  • Referring website or source
  • Cookie identifiers and similar technical data

F. Marketing Preferences

If you subscribe to our communications or interact with our promotions, we may record your marketing preferences and subscription status.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil orders.
  • Arrange shipping and provide delivery updates.
  • Respond to customer enquiries and provide support.
  • Investigate reports of damaged, leaking, defective, or incorrect products.
  • Review replacement requests and verify relevant order information.
  • Communicate important information about purchases and services.
  • Improve our website, products, and customer experience.
  • Understand website performance and marketing effectiveness where relevant tools are enabled.
  • Send promotional messages where permitted by law and in accordance with your preferences.
  • Detect fraud, prevent misuse, and protect our customers and business.
  • Maintain business records and comply with applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

We may share relevant information with trusted service providers when necessary to operate our business, fulfil your order, or meet legal obligations. These may include:

Shopify

Our online store is hosted on Shopify, which provides e-commerce services and processes information in connection with operating the store.

Payment Providers

Payment service providers process transactions and may use relevant information to complete payments, detect fraud, and meet their legal obligations.

Shipping and Logistics Partners

We may share your name, phone number, delivery address, and necessary order details with courier and logistics providers to deliver your purchases.

Website, Analytics, and Marketing Providers

Where enabled, we may use service providers to support website analytics, advertising, customer communications, or store functionality.

Professional Advisers and Authorities

We may disclose relevant information to professional advisers, regulators, law enforcement, or other authorities where legally required or reasonably necessary to establish, exercise, or defend legal claims.

We do not sell your personal information to third parties in exchange for money. Service providers may process information according to their applicable agreements and privacy practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store features, remember preferences, understand website activity, and support analytics or advertising where enabled.

You may be able to manage cookies through your browser settings or any cookie-preference tools available on our website. Disabling certain cookies may affect website functionality.

5. Marketing Communications

Where permitted by law and based on the applicable consent or permission requirements, we may send you promotional emails or other marketing communications about DOGWOG products, offers, and updates.

You can unsubscribe from promotional emails through the unsubscribe link where available or contact us to update your preferences.

We may still send necessary transactional communications, such as order confirmations, shipping updates, or important service notices.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, business records, and legal compliance.

The retention period depends on the type of information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Please protect your account credentials and contact us if you believe your information has been misused in connection with DOGWOG.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before acting on your request.

Certain information may need to be retained where required by law or necessary for legitimate business and legal purposes.

9. Children’s Privacy

Our website is intended for people purchasing products for their pets and is not directed at children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those websites and services may have their own privacy policies and terms.

DOGWOG is not responsible for the independent privacy practices of third parties. We encourage you to review their policies before providing information directly to them.

11. International Data Processing

Some of our service providers may process or store information outside your state or country. Where this occurs, the relevant processing will be subject to applicable legal requirements and any safeguards required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, or legal obligations change.

The latest version will be published on our website with its updated date. Please review it periodically for relevant changes.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Brand: DOGWOG
Email: thedogwog@gmail.com
Website: https://dogwog.com

Please include enough information for us to identify your request without sending unnecessary sensitive information.

Thank you for trusting DOGWOG. We value your privacy and are committed to handling your information responsibly.